FAQs

Your order total is calculated using the country or region selected on the store, your delivery address and your chosen shipping method.

For most destinations, customs duties and import taxes are already included and prepaid by Mandler. Brazil and Greenland are exceptions, where local charges may apply.

Mandler Shipping Policy

Mandler does not add a separate bank fee to your order. However, your bank, card issuer or payment provider may charge an international transaction fee, currency-conversion fee or other processing fee.

These charges are determined by your financial institution and will not appear in the Mandler order total. Contact your bank before ordering if you are uncertain.

A payment may be declined for several reasons, including:

• Incorrect card or billing information
• Insufficient funds or an exceeded transaction limit
• International or online payments being disabled
• An incomplete bank verification or 3D Secure step
• A temporary security block from your bank
• A browser, VPN or network problem

Check your details and try again using another browser, network or available payment method. If the payment is still unsuccessful, contact your bank first.

You may also contact sales@mandler.shop with your order details and a screenshot of the error. Do not include your complete card number, security code or banking password.

Mandler does not currently advertise or guarantee a store-wide installment plan. If an installment or “pay later” option is available through a supported payment provider in your country, it will appear during checkout.

Eligibility, payment schedules, interest and fees are determined by the payment provider. If no installment option appears at checkout, the order must be paid in full.

Yes. For both Free Shipping and International Paid Shipping, customs duties and import taxes are prepaid by Mandler for most destinations. Customers should not normally need to pay additional customs charges upon delivery.

Brazil and Greenland are exceptions, and local duties or taxes may apply. Shipping charges, including the $80 International Paid Shipping fee where applicable, are separate from customs duties.

Mandler Shipping Policy

Scroll to the bottom of the website and open the Country/region selector. Choose the location where your order will be delivered. You will also need to select or confirm your delivery country during checkout.

If your country or region is not shown, contact sales@mandler.shop before ordering to confirm whether delivery is available. Countries not eligible for Free Shipping may only be offered International Paid Shipping.

Add your products to the cart and proceed to checkout. Enter your code in the Discount code or gift card field and select Apply. On a mobile device, you may need to open Show order summary to see this field.

Confirm that the discount appears in the order summary before completing payment. If the code is not accepted, check:

• The spelling and capitalization
• The code’s expiration date
• Eligible products or variants
• Minimum-order requirements
• Country or customer restrictions

Some promotional links apply discounts automatically. If you believe a valid code is not working, contact sales@mandler.shop before placing the order.

Yes. Email sales@mandler.shop as soon as possible with your order number and cancellation request.

Orders may be cancelled before shipment. If you cancel for personal reasons, a 5% handling fee will be deducted from the refund. Once the order has shipped, it can no longer be cancelled and the standard return process will apply.

If you have not received a shipping-confirmation email, contact sales@mandler.shop immediately with:

• Your order number
• The lens version you ordered
• The version you would like instead

Mandler can accept product-change requests before shipment, subject to availability. Once the order has shipped, the lens version cannot be changed.

Contact sales@mandler.shop as soon as possible and include your order number and the accessories you would like to add.

Mandler’s policy does not guarantee that accessories can be added to an existing order. If the order is already being prepared or has shipped, you may need to place a separate accessory order. Combining separate orders into one shipment is not guaranteed.

Check the address in your order-confirmation email. If anything is incorrect, contact sales@mandler.shop immediately with your order number and complete corrected address.

Your address can normally be updated before you receive a shipping-confirmation email. Once the parcel has shipped:

• Free Shipping: the address can no longer be changed.
• International Paid Shipping: an address change may be possible, but additional shipping charges will apply.

Mandler states that customer-service emails are normally answered within one business day.

Orders are normally dispatched within three business days after payment and order confirmation, unless the product page states otherwise.

Delivery time begins after dispatch and depends on the destination and shipping method. Examples for Free Shipping include:

• United States: 2–11 days
• United Kingdom: 2–12 days
• Canada: 4–15 days
• Australia: 4–10 days
• Germany: 3–10 days
• France: 3–11 days
• Japan: 3–6 days
• Singapore: 2–8 days

UPS or FedEx is used for International Paid Shipping, which generally provides faster delivery and requires a signature. During promotions or product launches, processing may take longer; Mandler will notify affected customers by email.

See the formal Shipping Policy for the complete country-by-country delivery table.

Once your order ships, you will receive a shipping-confirmation email containing your tracking number.

You can track the parcel through Mandler’s Order Tracking page or directly on the carrier’s website. Tracking may later change to a local carrier when the parcel reaches your country.

A short pause in tracking can happen while a parcel is moving between carriers or countries.

If tracking has not updated for more than five days, email sales@mandler.shop. Mandler will ask the carrier to investigate.

If there has been no tracking update for more than 15 days, Mandler’s policy provides for either a refund or a replacement shipment.

Yes. Customs duties and taxes are included in the price and prepaid by Mandler for both Free Shipping and International Paid Shipping.

Customers should not need to pay additional customs charges, except for orders shipped to Greenland or Brazil.

Contact sales@mandler.shop immediately with your order number and correct address.

Before shipment, Mandler can update the address. After shipment, the address generally cannot be changed unless you selected International Paid Shipping, in which case an additional shipping charge may apply.

If the incorrect address causes the parcel to be returned to the carrier’s warehouse, Mandler can arrange reshipment after receiving the corrected address.

For a parcel returned because of an incorrect or invalid address:

• Free Shipping: approximately 5–15 days
• International Paid Shipping: approximately 1–5 days

Mandler states that this process cannot be expedited.

For replacements caused by a lost parcel or a carrier delivering to the wrong address, the formal policy does not provide a fixed delivery time. Customer service will confirm the available solution and estimated timing after investigating the case.

Email sales@mandler.shop before sending anything back. Include your order number, the item you wish to return or exchange and the reason for your request.

Mandler will reply with the return address and instructions. Do not return an item to the manufacturer or another address without receiving authorization first.

You may request a return or exchange within 14 days of receiving the order.

To qualify, the product must:

• Be unused
• Be in the same condition in which it was received
• Be returned in its original packaging
• Include a receipt or other proof of purchase

Regular-price items are eligible. Promotional, discounted or customized products cannot normally be returned unless the product is faulty.

Mandler covers the associated shipping costs when the return or exchange is caused by:

• The wrong product, colour, model or quantity being sent
• An obvious appearance defect
• A functional problem with the product

For returns requested for personal reasons, the customer pays the return shipping cost.

Mandler recommends using a trackable shipping service or purchasing shipping insurance, because it cannot guarantee receipt of an untracked return.

After the returned item arrives, Mandler will inspect it and email you to confirm whether the refund has been approved.

Approved refunds are credited to the original payment method within seven days. This period begins after the return has been received, inspected and approved—not when the return request is first submitted.

Email sales@mandler.shop as soon as possible with your order number and a description of what you received.

A difference in product colour, model or quantity is considered a shipping error. If confirmed, Mandler will cover the associated return or exchange shipping costs. For product issues reported within 14 days of receipt, the Warranty Policy allows customers to request a replacement or refund.

First, compare the parcel contents with your order confirmation and the product listing, as some accessories are sold separately.

If an accessory included in your order is missing, email sales@mandler.shop with your order number and identify the missing item. A missing paid item or incorrect quantity is treated as a shipment error. Once confirmed, Mandler will arrange the appropriate solution and cover the associated shipping cost.

Choose M mount if you use a Leica M camera or another compatible M-mount body.

Choose LTM if you use a Leica Thread Mount camera, also commonly described as L39 or M39, or if you plan to use an LTM-to-M adapter.

If you are uncertain, send us the exact make and model of your camera before ordering.

The M-mount version fits Leica M and compatible M-mount cameras. The LTM version fits compatible L39/M39 screw-mount cameras.

The lens can also be used on many mirrorless cameras with the correct adapter. Compatibility and focusing behavior may vary, so contact us with your exact camera model if you are uncertain.

No. The Mandler 35mm F2 is a fully manual-focus lens. Depending on your camera, focusing can be performed using the rangefinder, live view, magnification or focus peaking. 

Both versions use the same optical design.

• Aluminum: approximately 138g, lighter and better suited for daily carry and usage.
• Chrome-plated brass: approximately 210g, heavier with a denser, more traditional mechanical feel.

Choose according to your preferred weight, finish and handling experience.

The contents depend on the option selected at checkout. A Lens Only purchase does not automatically include a hood, UV filter or accessory kit. Check your cart and order confirmation carefully before completing payment.

The Mandler 35mm F2 “7 Elements” uses E39 filters with a 39mm thread. Confirm that the filter is labelled 39mm or E39 before purchasing.

Choose a hood specifically marked as compatible with the Mandler 35mm F2 “7 Elements.” Current compatible options include:

• 7 Elements Aluminum Square Lens Hood
• 7 Elements Aluminum Round Lens Hood
• Corresponding Basic or Premium accessory kits

The material and color do not affect optical compatibility, so select the finish that best matches your lens. Confirm compatibility on the accessory page before ordering.

The minimum focusing distance is approximately 0.7 metres. Actual focusing and rangefinder behavior may depend on the camera body and adapter being used.

No. Protect the lens from rain, moisture, sand and heavy dust. If it becomes wet, switch off the camera, remove the lens in a dry environment and allow it to dry naturally before further use. Do not apply heat.