Shipping policy
Effective from May 27th, 2026
Note: For orders placed before the effective date, the terms and policies in effect at that time shall apply.
1. Shipping Methods & Fees
We offer different shipping methods for different countries/regions, with corresponding fees.
(1) For the following listed countries/regions
We provide both “Free Shipping Service” and“International Paid Shipping Service ”for all orders. Customers may select their preferred method at checkout.
a. Free Shipping Service
We will first use a Chinese carrier to send your parcel to the destination country, and then a local carrier for last-mile delivery. The table below lists the countries/regions eligible for free shipping, along with estimated delivery times and last-mile carriers.
| Country or Region | Estimated Delivery Time (days) | Local Last-mile Carrier |
|---|---|---|
| Australia | 4-10 | AUSTRALIA POST |
| Austria | 3-12 |
DPD(AT) Express One |
| Belgium | 3-12 | Bpost |
| Canada | 4-15 |
Emile CANADA POST UNIUNI |
| Czech Republic | 5-12 | Czech Post |
| Denmark | 5-12 | DAO |
| Finland | 6-12 | Matkahuolto |
| France | 3-11 |
Colis Prive La Poste-colissimo |
| Germany | 3-10 | DEDHL |
| Greece | 5-8 |
Sengi DPD |
| Hong Kong | 3-9 | China Post |
| Hungary | 3-9 | Expressone |
| Ireland | 4-10 | Anpost |
| Italy | 5-12 | Poste Italiane |
| Japan | 3-6 | Sagawa Express |
| Lithuania | 6-12 | Omniva |
| Macau | 3-12 | China Post |
| Malaysia | 4-8 | LEX |
| Netherlands | 3-8 | NLDHL |
| New Zealand | 4-8 | Post haste |
| Philippines | 2-8 | FLASH |
| Poland | 4-10 | INPOST |
| Portugal | 4-25 | PT-CTT |
| Romania | 5-10 | DPD |
| Russia | 12-25 | Rupost |
| Singapore | 2-8 | COE |
| South Korea | 3-10 | Lotteglogis |
| Spain | 4-10 |
Eco scooting Amazon |
| Sweden | 6-12 | Postnord |
| Switzerland | 6-14 | Swiss Post |
| Taiwan | 5-10 | China Post |
| Thailand | 5-10 | FLASH |
| United Kingdom | 2-12 | Royal Mail |
| United States (48 contiguous states) | 2-11 | USPS |
| Vietnam | 10-15 | UPU |
b. International Paid Shipping Service
We will use UPS or FedEx to fulfill your shipment. This service generally offers faster delivery and includes signature upon delivery. A flat fee of $80 per parcel applies.
(2) For other countries/regions
“Free shipping”is not available. Only “International Paid Shipping Service” is offered, at a flat fee of $80 per parcel.
2. Customs & Duties
Customs duties and taxes are already included in the product price and will be prepaid by us to the carrier (except for Greenland and Brazil). Customers are not required to pay any additional fees. The carrier will handle all shipping and customs clearance. Customers only need to wait for the parcel to arrive after placing the order.
3. Order Processing Time
We will dispatch your order within 3 business days after payment and order confirmation (except for products with special notice). Once the goods are shipped, the system will automatically send you a shipment confirmation email with a tracking number. You may track your shipment on our official website or the carrier’s website using the tracking number. During promotions or new product releases, high volumes of orders may cause processing delays. If delays occur, we will notify you by email.
4. Order Information Changes
If you have not yet received our shipment confirmation email after payment, you may contact us at “sales@mandler.shop” to request changes to your order information, including product changes and delivery address updates. Once the goods have been shipped, we cannot modify your order information (including delivery address), except for the “International Paid Shipping Service”, which supports address changes but at an additional shipping cost.
5. Shipping Anomaly Handling
For any shipping anomaly, please contact our customer service at “sales@mandler.shop”. Shipping anomaly include the following:
(1) Tracking status stops updating
This is generally due to slow transit or lost parcels. If the tracking status has not been updated for more than 5 days, customers may contact us, and we will report the issue to the carrier. If the tracking status has not been updated for more than 15 days, we will issue a refund or send a replacement parcel.
(2) Incorrect/invalid recipient address
If the recipient address is incorrect, the parcel will typically be returned to the carrier’s warehouse pending reshipment. Customers should contact our after-sales email as soon as possible with the correct address.
For Free Shipping Service, reshipment will take 5–15 days.
For International Paid Shipping Service, reshipment will take 1–5 days.
Please note that we cannot expedite this process.
(3) Carrier delivers to wrong address
If the carrier delivers to an incorrect address, we will issue a refund or send a replacement parcel. The customer will bear no loss.
(4) Parcel shows “delivered” but recipient has not received it
For parcels sent via the “International Paid Shipping Service”, a signature is required upon delivery to ensure safe arrival and to prevent theft or other delivery issues.
For parcels sent via the “Free Shipping Service”, if the tracking status shows “delivered” but you have not received the parcel (or it is stolen), we will assist in the investigation, but we cannot arrange a refund or similar compensation. If you are concerned about this situation, we recommend purchasing the “International Paid Shipping Service”for your shipment.